Legal
Refund Policy
How refunds work for an institution's subscription, and how student fee refunds collected through the ERP are handled.
01 Try before you pay
Every institution can use all drawers free for 30 days before paying anything, so the decision to subscribe is made with the ERP already in use.
02 First 30 days of a subscription
If an institution cancels within 30 days of paying its first annual invoice, the full amount is refunded, provided the cancellation request reaches us through the Contact Us page within that period.
03 After the first 30 days
Annual fees are not refunded part way through a subscription year. The institution keeps full access until the end of the year it has paid for and can export its records at any time.
04 Overbilling
If an invoice counted more students than were on roll at the start of the academic year, the difference is refunded or adjusted against the next invoice, as the institution prefers.
05 Student fees collected through the ERP
Student fees paid through the Fee Office go to the institution’s own payment gateway account. Refunds of those fees, such as on withdrawal of admission or excess payment, are decided by the institution under its own refund rules and processed from its account.
06 How refunds are paid
Approved subscription refunds are paid to the account the payment came from, within 14 working days of approval.
Questions about this page can be sent through our Contact Us page.